Frequently asked questions

Find the answers to your frequently-asked questions and find out how to get in touch with Shopper Lottery Team.

No, it won’t. We will remind you that it is going to expire, and we really hope you decide to stay with us but there are no automatic renewals on Coupon Club.

No, our coupon system is digital. Then only way coupons can be used is through the website with a valid account and active membership.
You can use them all in one day if you have the stamina! Generally speaking, there is no limit to the number of coupons you can use in one day. However, in the case of businesses with multiple offers, please check with the business if they are happy for you to use more than one coupon in a day.
As a general rule, no. If a business has a sale going on or a reduction on certain items, they will probably not allow you to add your coupon to the discount they are already offering. There may be exceptions to this rule, so always best to check the coupon terms and conditions.
That’s how it works. When you intend to use a coupon make sure you are logged in to your Coupon Club account, click on the offer and proceed to use it. At that point show the QR code screen to the outlet who will validate it. Simple as that.
Every coupon on our platform is a single-use coupon. You can use them all, but only once each. Apart from Freebies where you get to choose five.
No. We believe most people aren’t happy cluttering up their phones with Apps so we prefer the idea of our members using Coupon Club through standard web browsers. It’s just as easy but way less intrusive.
Please contact our customer care team who will, if they can, help you with the issue. We won’t be able to reinstate your coupon if it falls under certain categories, but the team will try their best to sort you out!
Get in touch with our customer care team who will take up the problem with the business and keep you informed of the outcome.
The vast majority of our coupons are unlimited. However, there are limits on our Specials as these are offers for a specific number of items. The number of remaining items on each Special is clearly marked.
Yes, every coupon has an expiry date which is clearly marked on the coupon itself.
There is no limit to the number of Specials you can claim. Like all other coupons it is limited to one use per member. But you can claim as many as you like. Just move quick as they are only available to a limited number of members!
You can claim up to five Freebies during the course of your membership. New Freebies will be added all the time, so you might want to hang on to one or two of them in case something new tickles your fancy!

There are hundreds of different outlets taking part in the Shopper Lottery. A full list of every outlet participating is listed on the Where to shop page.
 

Your Coupon Club membership lasts for three months from the date of purchase. Plenty of time to make use of all the wonderful offers and save, save, save!

No. Your voucher(s) are valid for a specified period of time. You can spend them at any time within that period and at any ACTIVE Shopper Lottery business. In other words, a business currently listed on the Where to Shop section.

Absolutely not. You can choose to use your vouchers at a variety of outlets. Just make sure the businesses  where you are using your vouchers are currently active - in other words are visible on the website in the Where to Shop section.

Within 25 working days of your win, you will receive your voucher(s) by post. You can then use these vouchers at any of the outlets that are currently participating in Shopper Lottery. You do this by presenting your voucher to the business when making a purchase. It is IMPORTANT to check this website to ensure the business you want to spend your voucher at is a currently active business on Shopper Lottery.

 

Each draw will be held under the auspices of the Malta Gaming Authority. Each winner will be displayed on the website and on our social media accounts. You will then receive your voucher(s) to be spent at participating businesses within 15 to 20 working days.

You can see your tickets by logging into your account on Shopper Lottery.
No. Anybody found with multiple accounts will have all accounts closed and any tickets they have accumulated invalidated.
Definitely not. Each entered receipt and invoice is scanned and checked for duplicates. Anybody found to be sending in the same receipt more than once will have their account closed and their tickets invalidated.

Yes. Each person playing the lottery can have a maximum of 500 tickets. But don't worry, every single ticket you have is valid for every single lottery all year. (Unless it wins).

You can send in your receipts by post provided each receipt is clearly marked with your name, ID card number and mobile phone number. However, it is easier and quicker if you send them in digitally plus you get to hold on to the original receipt or invoice yourself.
Open an account on www.shopperlottery.com then send us photographs of your purchases through your account. If using a mobile phone you can also upload the receipt by taking a photo using your phone camera.

Check our FAQs – they will answer about 95% of your questions

If you didn't find the answer in the FAQs, please use the short form below to submit a question to our customer service staff. We'll get back to you as quickly as possible.