Frequently asked questions

Find the answers to your frequently-asked questions and find out how to get in touch with Shopper Lottery Team.

There are hundreds of different outlets taking part in the Shopper Lottery. A full list of every outlet participating is listed on the Where to shop page.
Open an account on www.shopperlottery.com then send us photographs of your purchases through your account. If using a mobile phone you can also upload the receipt by taking a photo using your phone camera.

You can send in your receipts by post provided each receipt is clearly marked with your name, ID card number and mobile phone number. However, it is easier and quicker if you send them in digitally plus you get to hold on to the original receipt or invoice yourself.

Yes. Each person playing the lottery can have a maximum of 500 tickets. But don't worry, every single ticket you have is valid for every single lottery all year. (Unless it wins).

Definitely not. Each entered receipt and invoice is scanned and checked for duplicates. Anybody found to be sending in the same receipt more than once will have their account closed and their tickets invalidated.
No. Anybody found with multiple accounts will have all accounts closed and any tickets they have accumulated invalidated.
You can see your tickets by logging into your account on Shopper Lottery.

Each draw will be held under the auspices of the Malta Gaming Authority. Each winner will be displayed on the website and on our social media accounts. You will then receive your voucher(s) to be spent at participating businesses within 15 to 20 working days.

Within 15 working days of your win you will receive your voucher(s) by post. You can then use these vouchers at any of the outlets that are currently participating in Shopper Lottery. You do this by presenting your voucher to the business when making a purchase. It is IMPORTANT to check this website to ensure the business you want to spend your voucher at is a currently active business on Shopper Lottery.

 

Absolutely not. You can choose to use your vouchers at a variety of outlets. Just make sure the businesses  where you are using your vouchers are currently active - in other words are visible on the website in the Where to Shop section.

No. Your voucher(s) are valid for a specified period of time. You can spend them at any time within that period and at any ACTIVE Shopper Lottery business. In other words, a business currently listed on the Where to Shop section.

Check our FAQs – they will answer about 95% of your questions

If you didn't find the answer in the FAQs, please use the short form below to submit a question to our customer service staff. We'll get back to you as quickly as possible.